Terms of Service

Welcome to Flowerbite. By accessing and using our website (flowerbite.com) and services, you agree to be bound by these Terms of Service. Please read them carefully before placing an order or using our services.

1. Acceptance of Terms

By using our website, placing an order, or creating an account, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please refrain from using our services.

2. Products and Services

Flowerbite offers premium, handcrafted floral arrangements for personal and gifting purposes. All product descriptions, images, and prices are provided in good faith. However:

• Flowers are natural products and may vary slightly in color, size, and appearance from photos shown on our website.
• We reserve the right to substitute specific flower varieties with alternatives of equal or greater value based on seasonal availability.
• Prices are subject to change without prior notice. The price at the time of order placement will be honored.
• All prices are displayed in US Dollars (USD) unless otherwise stated.

3. Orders and Payment

When you place an order through our website, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion.

• Payment is required at the time of order placement.
• We accept major credit cards, debit cards, and other payment methods as displayed at checkout.
• All payments are processed securely through our trusted payment partner.
• Order confirmation will be sent to your email address upon successful payment.

4. Shipping and Delivery

• We offer standard and express delivery options. Delivery times are estimated and not guaranteed.
• Free shipping is available on orders above $100 within the continental United States.
• International shipping rates may vary based on destination and order size.
• You are responsible for providing accurate delivery information. Flowerbite is not liable for delays or non-delivery caused by incorrect addresses.
• For perishable products, please ensure someone is available at the delivery address to receive the order.

5. Returns and Refunds

Due to the perishable nature of our products, we handle returns and refunds on a case-by-case basis:

• If your arrangement arrives damaged or significantly different from what was ordered, please contact us within 24 hours with photos, and we will offer a replacement or full refund.
• Refunds for undamaged products will be considered but not guaranteed.
• Custom or personalized arrangements are non-refundable.
• Refunds will be processed to the original payment method within 5-10 business days.

6. Freshness Guarantee

We guarantee that all flowers will arrive fresh and in optimal condition. Our 7-day freshness guarantee means that if properly cared for according to our instructions, your flowers should remain vibrant for at least 7 days after delivery. If they don't, contact us for a replacement.

7. Intellectual Property

All content on our website, including but not limited to text, images, logos, graphics, and design elements, is the property of Flowerbite and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

8. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate and complete information when creating an account.
• We reserve the right to suspend or terminate accounts that violate these terms.

9. Limitation of Liability

To the maximum extent permitted by law, Flowerbite shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services. Our total liability for any claim shall not exceed the amount you paid for the specific product or service giving rise to the claim.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to conflict of law provisions.

11. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website after any changes constitutes acceptance of the updated terms.

12. Contact Information

For questions about these Terms of Service, please contact us:

• Email: legal@flowerbite.com
• Phone: +1 (555) 123-4567
• Address: 123 Bloom Lane, Garden City, NY 11530